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Following questions and answers are all new published by Cisco Official Exam Center: https://www.lead2pass.com/500-052.html

QUESTION 31
Which subsystem processes connections between the Cisco Unified CCX server and the enterprise databases?

A.    Media
B.    Unified CM Telephony
C.    Database
D.    Configuration Data Store

Answer: C

QUESTION 32
What information from the first node is used as the secret key during second node installation?

A.    administrator password
B.    application user password
C.    security password
D.    IP address

Answer: C

QUESTION 33
Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

A.    DNS server
B.    NTP server
C.    SMTP server
D.    CUCM server

Answer: C

QUESTION 34
Which two Cisco Unified CCX steps invoke another Cisco Unified CCX application script? (Choose two.)

A.    CallSubflow step
B.    On Exception Goto step
C.    Trigger Application step
D.    Connect step

Answer: AC

QUESTION 35
Where are CTI route points added or configured for Cisco Unified Contact Center Express?

A.    Cisco Unified Contact Center Express Media Subsystem
B.    Cisco Unified CallManager Device Configuration
C.    Cisco Unified Contact Center Express Directory Management
D.    Cisco Supervisor Desktop
E.    Cisco CRS Administration, JTAPI Trigger Creation

Answer: E

QUESTION 36
Which three components are installed from the Cisco CRS Installer media? (Choose three.)

A.    iPlanet Web Server
B.    Cisco CRS Engine
C.    Cisco Recording
D.    Cisco IP Telephony Windows 2000 Server OS
E.    Cisco Unified CallManager
F.    MS SQL Server

Answer: BCF

QUESTION 37
Which tool is used to estimate the hardware server resources that are required for a Cisco Unified CCX deployment?

A.    IPC Resource Calculator
B.    CTI Port Calculator
C.    Cisco Unified Communications Sizing Tool
D.    Cisco Unified CCX Applications Administration

Answer: C

QUESTION 38
How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?

A.    one language for both the CAD and the CSD
B.    one language for the CAD and a different language for the CSD
C.    two languages for the CAD and one language for the CSD
D.    two languages for both the CAD and the CSD

Answer: A

QUESTION 39
Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose three.)

A.    graphical reports
B.    dockable windows
C.    access to chat logs
D.    URL push to agents
E.    send an email to an agent
F.    send a call in queue to a specific agent

Answer: ABD

QUESTION 40
Which interface is used to configure debug parameters for log files?

A.    Datastore Control Center
B.    trace configuration
C.    system parameters
D.    Control Center

Answer: B

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